All Podcast Episodes
The Interview: Pandora, SVP Omnichannel Retail Kate Walsh
The Interview: Pandora: In this episode, host Karl McKeever is joined by Kate Walsh, SVP Omnichannel Retail for Pandora. She reveals the charm of working for this iconic jewellery brand, how it is repurposing and revitalising its offer for the future, the lessons she’s learned about how to do business better, and her views on whether The Apprentice is as good as it used to be.
Event Review: World Retail Congress 2022 Roundup
Event Review - World Retail Congress 2022 Week: In this latest episode of The Retail Exchange podcast, Karl McKeever and Mark Faithfull report from World Retail Congress in Rome. As the event makes a welcome return to the industry calendar, we hear from retail leaders, exhibitors and attendees at the global flagship retail conference.
The Interview: Falabella, director of sustainability Pamela Lagos
The Interview - Falabella: In our latest episode, we travel to Santiago to meet Pamela Lagos, director of sustainability of Chilean department store chain Falabella Retail. She shares the inside story of how one of the country’s most famous retail names is investing in a responsible plan for future success, and the steps it is taking to show people and profitability can co-exist in greater harmony.
The Interview: Birchbox
The Interview - Birchbox: In our latest episode, we bring you a special interview with Pooja Agarwal, chief operating officer of beauty subscription brand Birchbox. She explains how this pioneer of the subscription model has evolved and continues to remain on the cutting edge of the customer experience, and look ahead to what lies in store as it embarks on its next exciting chapter.
The Special: New Normal?
The Special - New Normal? In this episode of ‘The Special’ series, we explore the ramifications of the retail apocalypse that nobody saw coming, as stores around the world close their physical stores.
Event Review: EuroShop 2020
The Special - EuroShop 2020: Ben Bland and Karl McKeever host a special edition from EuroShop 2020 in Dusseldorf. We hear from exhibitors and attendees at the world’s largest retail trade fair on the ever-shifting sector landscape.
Episode 12: Results Business
Episode 12 - Results Business: As retailers release their ‘Golden Quarter’ results, our guests reflect on the latest trading updates and ponder the strategies that some retailers should be adopting to deliver success in the year ahead.
The Interview: Allbirds
The Interview - Allbirds: In this special episode, we explore the story of footwear brand Allbirds. Guest host Karl McKeever travels to San Francisco for an exclusive interview with the brand’s head of global retail operations, Travis Boyce, to learn more about this increasingly popular shoe brand with sustainability at its heart.
The Interview: V-Mart
The Interview: V-Mart: In this episode, host Ben Bland sits down with V-Mart chief operating officer Samir Misra, to discover more about the country's economic boom, the retailer's high velocity growth, and its blueprint for delivering sustained retail success. Recorded at World Retail Congress 2019.
The Interview: thredUP
The Interview: thredUP: In this special episode, guest host Karl McKeever travels to San Francisco for an exclusive interview with thredUP president Anthony Marino. We also catch up with the brand's co-founder and CTO Chris Homer, during his visit to Tech. Festival 2019, to learn about the technology fuelling its phenomenal growth.
The Interview: Unrobe
The Interview: Unrobe: Dutch clothing label Unrobe is a new sustainable fashion brand on a mission to dress people by 'undressing' the fashion industry. Host Ben Bland caught up with the brand’s founder, Daan Ubachs for an exclusive interview, to discuss why there has never been a better, or more important time, for change. Recorded at World Retail Congress 2019
The Interview: Happy Socks
The Interview: Happy Socks: Recorded at World Retail Congress 2019, Happy Socks’ head of retail, Aleksander Milenkovic sits down with Ben Bland to talk about the brand’s story – one that’s full of colourful designs, celebrity collaborations and exceptional charm, that’s guaranteed to make you smile.
The Interview: British Retail Consortium
The Interview: British Retail Consortium: In an exclusive interview, recorded at the World Retail Congress 2019, host Ben Bland sits down with Helen Dickinson, chief executive of the British Retail Consortium to discuss the challenges facing UK retail in the light on unprecedented change in the industry that's resulted in difficult trading conditions and evolving shopper habits.
The Interview: Levi’s
The Interview: Levi’s: In an exclusive interview, recorded at World Retail Congress 2019, Ben Bland sits down with Marc Rosen, Levi's EVP/President of Global Direct to Consumer, to discuss how the brand is keeping its customer experience fresh - in its own distinct way.
The Interview: Neal’s Yard Remedies
The Interview: Neal’s Yard Remedies: In this edition of The Interview Series, we sit down with Neal’s Yard Remedies director of international sales Calum Mackay. Originally recorded at World Retail Congress 2018 in Madrid, he takes business broadcaster Ben Bland through his varied career in beauty, explains the importance of going the extra mile to engage with international retailers and customers, and shares his top tips for surviving the long haul to success.
The Interview: Juventus FC
The Interview: Juventus FC: In this episode, host Ben Bland is joined by Juventus Football Club head of brand licensing and retail, Silvio Vigato to discuss all-things sports retail; the power of fan loyalty; and how the club uses its football stars to promote the brand on a global scale.
The Interview: Group Cortefiel
The Interview: Grupo Cortefiel: In our latest special edition of The Interview ahead of the World Retail Congress 2018, business broadcaster Ben Bland talks to Grupo Cortefiel CEO, Jaume Miquel. He discusses the key trends he expects to dominate the agenda at the Congress and tells the story of retail transformation and international expansion taking place within the Grupo Cortefiel.
The Interview: World Retail Congress
The Interview: World Retail Congress: In this special edition, recorded at NRF Big Show 2018, business broadcaster Ben Bland talks to Ian McGarrigle, Chair of the World Retail Congress. He discusses the challenge of delivering retail transformation, what lies ahead for the industry during 2018, and looks ahead to what's in store for attendees at this year's event in Madrid.